Last Updated: 28th Sep 2025
1. Introduction
Welcome to Shreessha Naturrals (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [shreesshanaturrals.com] and purchase our organic natural cosmetic products.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
Personal Information You Provide
When you create an account, place an order, or interact with our website, we may collect:
- Contact Information: Name, email address, phone number, postal address
- Account Information: Username, password, account preferences
- Order Information: Purchase history, billing and shipping addresses, payment information
- Communication Data: Messages sent through contact forms, customer support interactions
- Marketing Preferences: Newsletter subscriptions, promotional communications consent
Information Automatically Collected
- Technical Data: IP address, browser type, device information, operating system
- Website Usage Data: Pages visited, time spent on site, click patterns, referring websites
- Cookies and Tracking Technologies: Session data, preferences, shopping cart contents
3. How We Use Your Information
Your personal data will be used to:
Order Processing and Account Management
- Process your orders and manage your account
- Provide customer support and respond to inquiries
- Send order confirmations, shipping notifications, and delivery updates
- Manage returns, refunds, and exchanges
Website Enhancement
- Support your experience throughout this website
- Improve our website functionality and user experience
- Analyze website usage patterns and optimize our services
- Manage access to your account and downloadable content
Marketing and Communications
- Send promotional emails about new products, special offers, and updates (with your consent)
- Personalize your shopping experience based on your preferences
- Conduct market research and gather customer feedback
Legal and Business Operations
- Comply with legal obligations and regulatory requirements
- Protect our business interests and prevent fraud
- Enforce our terms and conditions
- Maintain business records and analytics
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
- Payment Processors: To process payments securely (payment information is encrypted and not stored on our servers)
- Shipping Companies: To deliver your orders
- Email Service Providers: To send transactional and marketing emails
- Website Analytics: To analyze website performance and user behavior
Legal Requirements
- To comply with applicable laws, regulations, or legal processes
- To protect our rights, property, or safety, or that of our customers
- In connection with business transfers or mergers (with appropriate notice)
With Your Consent
- When you explicitly agree to share information with specific third parties
- For purposes clearly disclosed at the time of collection
5. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with our legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
Specific Retention Periods
- Account Information: Retained while your account is active and for 3 years after closure
- Order Data: Retained for 7 years for tax and accounting purposes
- Marketing Data: Retained until you unsubscribe or withdraw consent
- Website Analytics: Aggregated data retained for 2 years
6. Your Rights and Choices
Under Indian data protection laws, you have the following rights:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a structured, machine-readable format
Correction and Updates
- Request correction of inaccurate or incomplete information
- Update your account information at any time
Data Deletion
- Request deletion of your personal information (subject to legal requirements)
- Account Erasure: You can request removal of personal data from orders upon account deletion
- Download Access Removal: Request revocation of access to downloadable files
Marketing Preferences
- Unsubscribe from marketing emails at any time
- Update your communication preferences in your account settings
- Opt-out of targeted advertising
Complaint Rights
- File a complaint with relevant data protection authorities
- Contact us directly with privacy concerns
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption: SSL/TLS encryption for data transmission
- Secure Servers: Protected hosting environments with regular security updates
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Periodic security assessments and vulnerability testing
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and shopping cart contents
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Ensure website security and functionality
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our products and services are intended for adults. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. International Data Transfers
As we primarily serve customers in India, your data is processed and stored within India. If we need to transfer data internationally, we will ensure appropriate safeguards are in place to protect your information.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Updating the “Last Updated” date at the top of this policy
13. Contact Information
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Shreessha Naturals
Email: [privacy@shreesshanaturrals.com]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM IST
14. Consent
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. For marketing communications, we will obtain your explicit consent before sending promotional materials.
15. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of Indian courts.