Last Updated: 15 Oct 2025
Welcome to Shreessha Naturals. These Terms and Conditions (“Terms”) govern your use of our website [shreesshanaturrals.com] and the purchase of our products. By accessing our website and placing an order, you agree to be bound by these Terms.
Please read these Terms carefully before using our website or purchasing our products.
1. General Terms
1.1 Acceptance of Terms
By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Return & Refund Policy.
1.2 Eligibility
- You must be at least 18 years of age to purchase products from our website
- By placing an order, you confirm that you are legally capable of entering into binding contracts
- You agree to provide accurate, current, and complete information during registration and checkout
1.3 Modifications to Terms
We reserve the right to modify, update, or change these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of the website after changes constitutes acceptance of the modified Terms.
1.4 Geographic Restrictions
Our products are currently available for delivery within India only. We do not ship internationally at this time.
2. Product Information
2.1 Product Descriptions
We strive to provide accurate product descriptions, images, and information. However:
- Colors may vary slightly due to screen display settings
- Product packaging may vary from images shown
- Ingredients are listed for reference and may be updated without notice
- We reserve the right to modify product formulations to improve quality
2.2 Product Availability
- All products are subject to availability
- We reserve the right to discontinue any product at any time
- In case of unavailability, we will notify you and offer a refund or alternative product
- Prices and availability are subject to change without notice
2.3 Natural Products Disclaimer
Our products are made from natural and organic ingredients. Please note:
- Individual results may vary based on skin type and condition
- Always perform a patch test before full application
- Discontinue use if irritation occurs
- Consult a dermatologist for specific skin concerns
- We are not responsible for allergic reactions to natural ingredients
3. Pricing and Payment
3.1 Pricing
- All prices are listed in Indian Rupees (INR)
- Prices are inclusive of applicable taxes unless stated otherwise
- Shipping charges are additional and calculated at checkout
- Prices are subject to change without prior notice
- Promotional offers and discounts are subject to terms and conditions
3.2 Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, RuPay, etc.)
- Net Banking
- UPI (Unified Payments Interface)
- Digital Wallets (Paytm, PhonePe, Google Pay, etc.)
- Cash on Delivery (COD) – subject to location availability
3.3 Payment Security
- All online transactions are processed through secure payment gateways
- We do not store your card or banking information
- Payment information is encrypted and protected
- You are responsible for maintaining the confidentiality of your payment information
3.4 Cash on Delivery (COD)
- COD is available for eligible locations
- COD charges may apply as indicated at checkout
- Payment must be made in cash to the delivery partner
- COD orders may be subject to order value limits
4. Orders and Order Processing
4.1 Order Placement
- Orders can be placed through our website 24/7
- You will receive an order confirmation email upon successful order placement
- Order confirmation does not guarantee product availability
- We reserve the right to accept or reject any order
4.2 Order Processing
- Orders are typically processed within 1-2 business days
- Processing time may vary during peak seasons or promotions
- We will notify you if there are any delays
- Business days are Monday through Saturday (excluding public holidays)
4.3 Order Cancellation
- You may cancel your order within 2 working days before dispatch
- Cancellation must be requested via email or phone
- Once shipped, orders cannot be cancelled
- Refer to our Return & Refund Policy for details
4.4 Order Modification
- Order modifications (address, products, quantity) are not possible after order placement
- To make changes, you must cancel the original order and place a new one
- Modifications are subject to order status and availability
5. Shipping and Delivery
5.1 Shipping Policy
- We ship to addresses across India
- Shipping charges are calculated based on location and order weight
- Delivery time is typically 3-7 business days depending on location
- Remote areas may require additional delivery time
5.2 Delivery Process
- Orders are dispatched through trusted courier partners
- Tracking information will be provided via email/SMS
- Delivery attempts will be made during business hours
- Someone must be available to receive the order
5.3 Delivery Delays
- We are not responsible for delays caused by courier partners, natural disasters, strikes, or force majeure events
- In case of delays, we will make reasonable efforts to notify you
- Estimated delivery times are not guaranteed
5.4 Failed Delivery
- If delivery fails due to incorrect address or unavailability, additional charges may apply for redelivery
- Multiple failed delivery attempts may result in order cancellation
- Unclaimed orders will be returned and subject to return shipping charges
6. Returns and Refunds
6.1 Return Policy
Due to the nature of cosmetic products and hygiene standards:
- Products cannot be returned once delivered unless damaged, defective, or incorrect
- Returns must be reported within 7 days of delivery
- Products must be unused, unopened, and in original packaging
- Refer to our detailed Return & Refund Policy for complete terms
6.2 Refund Processing
- Approved refunds will be processed within 8 working days
- Refunds will be credited to the original payment method
- Shipping charges are non-refundable (except in case of our error)
- COD orders (if returned) will be refunded via bank transfer
7. User Account
7.1 Account Creation
- You may create an account to place orders and track purchases
- You are responsible for maintaining account confidentiality
- Unauthorized use of your account must be reported immediately
- You agree to provide accurate and current information
7.2 Account Security
- Keep your password secure and confidential
- Do not share your account credentials with others
- We are not liable for losses arising from unauthorized account use
- You are responsible for all activities under your account
7.3 Account Termination
- We reserve the right to suspend or terminate accounts for violation of Terms
- You may request account deletion by contacting us
- Account deletion does not affect existing orders or obligations
8. Intellectual Property Rights
8.1 Website Content
All content on this website, including but not limited to:
- Text, images, graphics, logos, product descriptions
- Website design, layout, and functionality
- Trademarks, brand names, and product names
are the exclusive property of Shreessha Naturals and protected by Indian and international intellectual property laws.
8.2 Prohibited Use
You may not:
- Copy, reproduce, or distribute website content without permission
- Use our trademarks, logos, or brand names without authorization
- Modify, reverse engineer, or create derivative works
- Use automated systems to access or scrape website data
8.3 User-Generated Content
If you submit reviews, comments, or feedback:
- You grant us a non-exclusive, royalty-free license to use such content
- Content must not violate any laws or third-party rights
- We reserve the right to remove inappropriate content
- You are responsible for the accuracy of your submissions
9. Limitation of Liability
9.1 Product Use
- We are not liable for damages resulting from improper use of products
- Products are intended for external use only unless specified
- Individual results may vary
- We recommend consulting a healthcare professional for specific concerns
9.2 Website Availability
- We do not guarantee uninterrupted or error-free website access
- Website may be temporarily unavailable for maintenance or technical issues
- We are not liable for losses arising from website unavailability
9.3 Third-Party Links
- Our website may contain links to third-party websites
- We are not responsible for the content or practices of third-party sites
- Use of third-party websites is at your own risk
9.4 Maximum Liability
To the fullest extent permitted by law, our maximum liability for any claim arising from your use of our website or products shall not exceed the amount you paid for the specific product giving rise to the claim.
10. Prohibited Activities
You agree not to:
- Use the website for any unlawful purpose
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit viruses, malware, or harmful code
- Interfere with website security or functionality
- Impersonate any person or entity
- Engage in fraudulent activities
- Collect user information without consent
- Post offensive, defamatory, or inappropriate content
11. Privacy and Data Protection
11.1 Personal Information
- Your use of our website is subject to our Privacy Policy
- We collect, use, and protect personal information as described in our Privacy Policy
- By using our website, you consent to our data practices
11.2 Communications
- By providing your contact information, you consent to receive:
- Order confirmations and shipping notifications
- Customer service communications
- Marketing emails (you may opt-out anytime)
- SMS notifications regarding orders
12. Promotional Offers and Discounts
12.1 Terms of Offers
- Promotional offers are subject to specific terms and conditions
- Offers cannot be combined unless explicitly stated
- Offers are valid for limited time periods
- We reserve the right to modify or cancel offers at any time
12.2 Coupon Codes
- Coupon codes must be applied at checkout
- One coupon code per order unless stated otherwise
- Expired or invalid codes will not be honored
- Coupon codes are non-transferable
13. Customer Reviews and Testimonials
13.1 Review Guidelines
- Reviews should be honest and based on actual product experience
- Offensive, defamatory, or inappropriate reviews will be removed
- We reserve the right to moderate and edit reviews
- Fake or incentivized reviews are prohibited
13.2 Use of Reviews
- We may use customer reviews for marketing purposes
- Reviews may be displayed on our website and promotional materials
- We do not compensate customers for reviews unless disclosed
14. Dispute Resolution
14.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law provisions.
14.2 Jurisdiction
Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in [Insert City/State], India.
14.3 Resolution Process
In the event of any dispute:
- Contact our customer service team first
- We will attempt to resolve issues amicably
- If unresolved, disputes may be referred to arbitration or mediation
- Legal action should be a last resort
15. Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters (floods, earthquakes, pandemics)
- Government actions or regulations
- Strikes or labor disputes
- Transportation disruptions
- Technical failures or cyber attacks
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Shreessha Naturals regarding your use of our website and purchase of products.
18. Contact Information
For questions, concerns, or issues regarding these Terms and Conditions, please contact us:
Shreessha Naturals
Email: info@shreesshanaturrals.com or support@shreesshanaturrals.com
Phone: +91 98818 24848
Address: Matoshri Sadan, Golibar Maidan, Satara, 415002, Maharashtra, India
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM IST; Saturday, 9:00 AM – 4:00 PM IST
19. Acknowledgment
By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Thank you for choosing Shreessha Naturals for your natural beauty needs!
Last Updated: 15 Oct 2025
These Terms and Conditions are subject to change. We recommend reviewing them periodically for updates.