Last Updated: 24 Oct 2025
At Shreessha Naturals, we are committed to delivering your natural and organic beauty products safely and efficiently. Please read our shipping and delivery policy carefully to understand our processes and timelines.
1. Shipping Coverage
1.1 Delivery Areas
We currently offer shipping services across India through our logistics partner, Shiprocket. We deliver to all serviceable pin codes covered by Shiprocket’s network.
1.2 Geographic Limitations
- We ship to addresses within India only
- International shipping is not available at this time
- Some remote or hard-to-reach areas may have limited delivery options or extended delivery times
- Delivery availability is subject to courier partner serviceability in your area
1.3 Address Verification
Please ensure your delivery address is complete and accurate, including:
- Full name of recipient
- Complete street address with landmark
- City, State, and PIN code
- Contact phone number
Incorrect or incomplete addresses may result in delivery delays or failed deliveries.
2. Order Processing Time
2.1 Standard Processing
- Orders are processed within 1-2 business days from the date of order confirmation
- Processing time includes order verification, packaging, and handover to courier partner
- Business days are Monday through Friday, excluding public holidays
2.2 Weekend Processing
- Orders placed on weekends may be processed, but this is not guaranteed
- Weekend orders will typically be processed on the next business day (Monday)
- Orders placed on public holidays will be processed on the next working day
2.3 Order Confirmation
You will receive an order confirmation email immediately after successful order placement. A separate shipping confirmation with tracking details will be sent once your order is dispatched.
3. Shipping Charges
3.1 Delivery Costs
Shipping charges are calculated based on:
- Delivery location (PIN code)
- Order weight and dimensions
- Courier partner rates
Shipping charges are determined by our logistics partner Shiprocket and are displayed at checkout before payment.
3.2 Free Shipping
Free shipping offers, if available, will be:
- Clearly displayed on the website
- Applied automatically at checkout when conditions are met
- Subject to specific terms and minimum order values
- Valid for limited time periods during promotional campaigns
Currently, standard shipping charges apply to all orders.
4. Delivery Timeline
4.1 Estimated Delivery Time
- Standard Delivery: 7-12 business days from order dispatch
- Possible Early Delivery: Orders may arrive before 7 days depending on location and courier efficiency
- Metro Cities: Typically faster delivery (5-8 days)
- Tier 2/3 Cities: May take 8-12 days
- Remote Areas: May require additional 2-3 days
4.2 Factors Affecting Delivery
Delivery times are estimates and may vary due to:
- Geographic location and distance from dispatch center
- Courier partner operational schedules
- Weather conditions and natural calamities
- Local restrictions or lockdowns
- Peak season volumes (festivals, sales)
- Public holidays and strikes
4.3 Delivery Time Guarantee
While we strive to deliver within the estimated timeframe, the delivery timeline is not guaranteed. We are not liable for delays caused by circumstances beyond our control.
5. Shipping Partners
5.1 Logistics Provider
We partner with Shiprocket, India’s leading eCommerce shipping solution, to ensure reliable and efficient delivery of your orders.
5.2 Courier Services
Shiprocket utilizes multiple courier partners including but not limited to:
- Delhivery
- Blue Dart
- DTDC
- Ecom Express
- India Post
- And other regional and national courier services
Please Note: The specific courier partner is assigned by Shiprocket based on serviceability and efficiency for your location. We do not directly control courier partner selection.
5.3 Courier Assignment
- Courier partner is automatically assigned based on your PIN code
- The most suitable courier for your location will be selected
- You cannot choose a specific courier partner
- Different courier partners may be used for different orders based on availability
6. Order Tracking
6.1 Tracking Information
Once your order is shipped, you will receive:
- Tracking Number/AWB (Airway Bill) Number via email and SMS
- Direct tracking link to monitor your shipment status
- Estimated delivery date based on courier partner’s timeline
6.2 How to Track Your Order
Website Tracking
- Visit our website: shreesshanaturrals.com
- Go to “Track Order” section
- Enter your order number or tracking number
- View real-time shipment status
6.3 Tracking Updates
Typical tracking statuses include:
- Order Placed: Order confirmed and being prepared
- Order Dispatched: Handed over to courier partner
- In Transit: Package is on the way to your location
- Out for Delivery: Package will be delivered today
- Delivered: Package successfully delivered
- Delivery Attempted: Delivery failed, will be reattempted
7. Delivery Process
7.1 Delivery Attempts
- One delivery attempt will be made by the courier partner
- Courier will contact you via phone/SMS before delivery
- Please ensure someone is available to receive the package
7.2 Delivery Failure – Customer Unavailable
If the delivery attempt fails because:
- No one was available to receive the package
- Contact number was unreachable
- Address was locked or inaccessible
For Prepaid Orders (Online Payment):
- The order will be marked as RTO (Return to Origin)
- Package will be returned to us
- Refund will be processed within 7 working days after we receive the returned package
- Shipping charges will be deducted from the refund amount as a penalty to cover our logistics costs
- You will receive: Refund = Product Price – Forward Shipping Cost – Return Shipping Cost
For Cash on Delivery (COD) Orders:
- Order will be returned to origin
- No refund applicable as payment was not collected
- You may place a new order if still interested
7.3 Successful Delivery
- Please verify the package condition before accepting delivery
- Check for any visible damage to the outer packaging
- Sign the delivery acknowledgment only after inspection
- If package appears damaged, you may refuse delivery
7.4 Refusing Delivery
If you refuse delivery:
- For valid reasons (damaged package, tampered seal): Full refund including shipping charges
- For invalid reasons (change of mind, unavailability): Shipping charges will be deducted from refund
- Refer to our Return & Refund Policy for more details
8. Delivery Confirmation
8.1 Proof of Delivery
- Courier partners obtain delivery confirmation via signature, photo, or OTP
- This serves as proof that the package was successfully delivered
- Delivery confirmation is recorded in the tracking system
8.2 Non-Receipt Claims
If you did not receive your order but tracking shows “Delivered”:
- Contact us immediately at support@shreesshanaturrals.com
- Provide your order number and tracking details
- We will investigate with the courier partner
- Claims must be raised within 48 hours of delivery status update
9. Damaged or Lost Shipments
9.1 Damaged Package
If you receive a damaged package:
- Do not accept delivery if damage is visible
- If already accepted, contact us within 24 hours
- Provide photographs of the damaged product and packaging
- We will arrange a replacement or refund as per our Return & Refund Policy
9.2 Lost in Transit
If your package is lost during shipping:
- We will file a claim with the courier partner
- Investigation typically takes 7-10 business days
- Upon confirmation of loss, we will offer a replacement or full refund
- No additional charges will apply
10. Special Circumstances
10.1 Multiple Items in One Order
- All items will typically be shipped together in one package
- In rare cases, items may be shipped separately based on availability
- You will be notified if split shipment occurs
- No additional shipping charges for split shipments
10.2 Pre-Orders and Out-of-Stock Items
- If an item is out of stock after order placement, we will notify you
- You may choose to wait for restocking or cancel that item
- Refund for cancelled items will be processed as per our refund policy
10.3 Peak Season Delays
During festival seasons, sales events, or high-demand periods:
- Processing and delivery times may be extended
- We will communicate any expected delays via email/SMS
- Thank you for your patience during busy periods
10.4 Force Majeure
We are not liable for delays or non-delivery caused by:
- Natural disasters, floods, earthquakes, pandemics
- Government restrictions, curfews, lockdowns
- Strikes, riots, civil disturbances
- Transportation disruptions beyond our control
11. Customer Responsibilities
11.1 Accurate Information
You are responsible for:
- Providing correct and complete delivery address
- Ensuring contact number is active and reachable
- Being available to receive delivery during business hours
- Informing us of any address changes before shipment
11.2 Package Inspection
Upon delivery:
- Inspect the package for any visible damage
- Check the product inside if damage is suspected
- Report any issues within 24 hours of delivery
- Retain original packaging for return/replacement claims
12. Shipping Restrictions
12.1 Product Limitations
Currently, we do not have specific product shipping restrictions. All our cosmetic products are approved for domestic shipping across India.
12.2 Delivery Location Restrictions
- Certain PIN codes in very remote areas may not be serviceable
- PO Box addresses may have limited courier options
- Military and defense establishments may require additional documentation
12.3 Order Size Limits
- There are no minimum or maximum order limits
- Very large orders may require special handling (we will contact you)
13. Shipping Policy Updates
We reserve the right to modify this Shipping & Delivery Policy at any time based on:
- Changes in courier partner services
- Operational requirements
- Regulatory compliance
- Service improvements
Updated policies will be posted on our website with the revision date. Continued use of our services after changes constitutes acceptance.
14. Contact Us for Shipping Queries
For any questions or concerns regarding shipping and delivery:
Email:
- General Shipping Queries: info@shreesshanaturrals.com
- Order Tracking Issues: support@shreesshanaturrals.com
Phone: [Insert Phone Number]
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM IST; Saturday, 9:00 AM – 4:00 PM IST
When contacting us, please provide:
- Order number
- Tracking/AWB number (if available)
- Registered email address
- Detailed description of your query
15. Important Notes
Key Points to Remember:
✅ Orders processed in 1-2 business days
✅ Standard delivery: 7-12 days (may arrive earlier)
✅ Track your order via website or email link
✅ One delivery attempt – please be available
✅ Unavailable for delivery = RTO with shipping charges deducted
✅ Inspect package before accepting delivery
✅ Report issues within 24-48 hours
✅ We ship pan-India through Shiprocket
✅ No international shipping currently
Thank you for choosing Shreessha Naturals. We appreciate your patience and cooperation in ensuring smooth delivery of your natural beauty products!
Last Updated: 24 Oct 2025
This policy is designed to provide transparent information about our shipping and delivery processes. For specific concerns not addressed here, please contact our customer support team.